Home » Support » FAQ

Customer Service(FAQ)

BUYING

  • Q Which payment methods can be chosen?

    A

    L/C (Letter of Credit), T/T, West Union, Paypal, MasterCard, Cash, etc.

  • Q What is your terms of payment for the first try?

    A Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance, balance before shippment.
  • Q Do you provide samples?

    A YES. You placed an sample order to test first before future order.
  • Q How long is your delivery time?

    A Generally it is 5-10 days if the goods are in stock. or it is 25-30 days if the goods are not in stock, it is according to quantity.

COMPANY

  • Q How about quality control in your factory?

    A We have people in charge of quality control. The raw materials are been inspected when it enter the factory; during the production process, the workers are responsible for the second control; and the finished products will pass the final test before packaging. Finally, Our client or our salesman will randomly selected goods for inspection before loading the cabinet.
  • Q Where is your factory located?

    A Our Factory located in Luqiao, Taizhou City, Zhejiang, China. About 3 hours drive from Ningbo Airport; 5 hours drive from Ningbo Airport.
  • Q Are you a factory or trading company?

    A We are a factory with our foreign trade export department.
  • Q Are you a factory or trading company?

    A We have our own factory. At the same time, our subsidiary company also provides import and export of other products to meet the needs of our customers.

WARRANTY AND SERVICE

  • Q How about warranty?

    A Usually within one year after the goods are discharged at the destination.

MAINTAINING

  • Q The pressure of machine effluent is very low?

    A Make sure the tap is fully open and the water pipe is controlled within 16 meters.
  • Q No water coming out after starting the machine?

    A 1.Cleaning water intake nuts; make sure the tap is fully open and that the pipe is in an uncoiled state.
     
  • Q Machine does not absorb water after starting?

    A Check whether the joint is leaking;Adjusting the height of the difference between the machine and the water surface of the source should not exceed 50 cm.
  • Q The machine does not start when it is energized?

    A Reason:Air is not excluded before the machine is used. 
    Follow the steps to solve it: 1.Connect the intake assembly first;2.Turn on machine and exhaust the air;3.Connect the outlet assembly;4.Pull the trigger and restart the machine.
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Phone:
+86-13819135332
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Opening hours:
Mon. - Fri. 9:00 - 18:00
About 
We provide the concept, design and production of spray equipment for the current global epidemic prevention market.

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